Privacy Policy

Last Updated: January 2026

Introduction

LILÉ Sandton ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, shipping address)
  • Payment information (processed securely through our payment processor)
  • Purchase history and preferences
  • Communication preferences
  • Any other information you choose to provide

We also automatically collect certain information when you visit our website:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on pages
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Send you marketing communications (with your consent)
  • Improve our website and customer service
  • Prevent fraud and enhance security
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who help us operate our business (payment processors, shipping companies, email service providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Object to processing of your personal information
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

LILÉ Sandton
Email: privacy@lilesandton.com
Sandton, South Africa